What are your customer service hours of operation?
The DMG Customer Service Department is open Monday through Friday, 8:00am to 5:00pm Arizona Time, excluding holidays.
I’m trying to reach a specific doctor. How do I do so?
Can I pay my bill online?
At this time DMG does not have an online bill pay option. Instead payments can be made three different ways:
1. Over the phone by calling (602) 470-5075,
2. By mailing a payment to Lockbox 860183, Minneapolis, MN 55486-0183, or
3. In person at our corporate office located at 3001 E 30th St, Phoenix, AZ 85016. DMG accepts cash, credit card, check or money order.
How do I schedule an appointment?
Because of DMG’s multiple facility locations and partnerships, we do not have a centralized appointment system. Patients will need to contact the individual facilities to schedule appointments. Please visit the Facilities page on our website to find facility contact information.
How do I request medical records?
Due to DMG’s multiple facility locations and partnerships, medical record requests must be made through the facility where services were rendered. Please visit the Facilities page on our website to find the contact information for the location you visited.
If you are requesting medical records from Integrative Health Center, which is closed, please contact DMG’s Children’s Rehabilitation Services Medical Records Department at (602) 914-1520 x2.
How do I pay my bill?
Payments can be made three different ways:
1. Over the phone by calling (602) 470-5075,
2) By mailing a payment to Lockbox 860183, Minneapolis, MN 55486-0183, or
3) In person at our corporate office located at 3001 E 30th St, Phoenix, AZ 85016. DMG accepts cash, credit card, check or money order.
With Integrative Health Center (IHC) closed, how do I get my medical records?
Medical Records for IHC patients are being stored at DMG’s Children’s Rehabilitative Services Medical Records Department. They may be reached at (602) 914-1520 x2.
Do you have any doctors close to my house?
DMG has many locations throughout the valley. Please visit our Facilities Map to determine where the nearest location is to you.
I received a bill in the mail and don‘t know what it’s for
DMG provides staff to Arizona’s Maricopa Integrated Health System (MIHS) and United Healthcare’s Children’s Rehabilitative Services (CRS) clinic. The DMG bill you may have received is for the services rendered by the provider at an MIHS location or at CRS. If you have any other questions regarding you bill, please contact Customer Service at (602) 470-5075.
What insurance plans do you accept?
DMG is contracted with most health plans, but since the list periodically changes and if may vary between DMG facilities, we encourage you to call your insurance carrier and the specific facility you wish to visit to ensure the services will be covered by your insurance. Please visit the Facilities page on our website for the contact information.
I have a question that isn’t addressed in FAQ.
Submit your questions by using our Contact page.
Where can I receive transgender care and hormone therapy?
The MIHS Comprehensive Healthcare Center provides a transgender clinic two days every month. Call the clinic at 602.344.1015 for more information or to schedule an appointment.
I’m a physician and interested in joining DMG. How do I do that?
Thank you for your interest at working at DMG! We are always looking for providers to join our team that are committed to providing compassionate medical care to all, while maintaining the highest standards of ethical conduct, courtesy and responsibility. We look for medical professionals who are committed to “giving back” to the medical field and community. Please email your CV to firstname.lastname@example.org.
I am an employer who needs to verify employment for a candidate. Who do I contact?
Please FAX employment verification requests to the Human Resources Department at (602) 468-4598.
What volunteer opportunities are available through DMG?
Thank you for your interest in volunteering! Currently our Children’s Rehabilitative Services Clinic is the only facility with volunteer opportunities. Please call (602) 914-1520 and ask to speak to one of our Child Life Specialists who coordinate all volunteer services at CRS.
I am a student seeking showing experience and was hoping there would be an opportunity at one of your facilities. How can I learn more?
Thank you for your interest. As a trusted partner in training future healthcare providers in Arizona, DMG is happy to provide opportunities for students to shadow our healthcare professionals. Please submit your inquiry through our Contact page specifying which department you’d like to shadow, and we will get you in contact with the right