Frequently Asked Questions

The DMG Customer Service Department is open Monday through Friday, 8:00am to 5:00pm Arizona Time, excluding holidays.

DMG does not provide personal contact information for our staff. Therefore requests to speak to a doctor must be made through the facility where they work. Please visit the Facilities or Find a Provider pages on our website to find the contact information for a particular doctor.

Payments can be made four different ways:

1.      Online at https://paymybill.ixt.com/

2.      Over the phone by calling (602) 470-5075,

3.      By mailing a payment to Lockbox 860183, Minneapolis, MN 55486-0183, or

4.      In person at our corporate office located at 3001 E 30th St, Phoenix, AZ 85016. DMG accepts cash, credit card, check or money order.

Because of DMG’s multiple facility locations and partnerships, we do not have a centralized appointment system. Patients will need to contact the individual facilities to schedule appointments. Please visit the Facilities page on our website to find facility contact information.

Due to DMG’s multiple facility locations and partnerships, medical record requests must be made through the facility where services were rendered. Please visit the Facilities page on our website to find the contact information for the location you visited.

If you are requesting medical records from Integrative Health Center, which is closed, please contact DMG’s Children’s Rehabilitation Services Medical Records Department at (602) 914-1520 x2.

Payments can be made four different ways:

1.      Online at https://paymybill.ixt.com/,

2.      Over the phone by calling (602) 470-5075,

3.      By mailing a payment to Lockbox 860183, Minneapolis, MN 55486-0183, or

4.      In person at our corporate office located at 3001 E 30th St, Phoenix, AZ 85016. DMG accepts cash, credit card, check or money order.

Medical Records for IHC patients are being stored at DMG’s Children’s Rehabilitative Services Medical Records Department. They may be reached at (602) 914-1520 x2.

DMG has many locations throughout the valley. Please visit our Facilities Map to determine where the nearest location is to you.

In addition to DMG operating several primary care clinics, Desert Horizon Integrative Services and DMG Children’s Rehabilitative Services, we also provide medical staff to Valleywise Health, Jewish Family & Children Services, Partners in Recovery and other partners throughout Arizona. The DMG bill you may have received is for the services rendered by a provider at one of these locations.

For more information, contact one of these two numbers:

• If the Provider ID on your bill is “MPRMPR6,” please call (833) 538-8540
• If the Provider ID on your bill is “MPRMPR4,” please call (833) 538-8544

Please note that if you call the wrong number, they may not have your record on file.

DMG is contracted with most health plans, but since the list periodically changes and if may vary between DMG facilities, we encourage you to call your insurance carrier and the specific facility you wish to visit to ensure the services will be covered by your insurance. Please visit the Facilities page on our website for the contact information.

Submit your questions by using our Contact page.

The MIHS Comprehensive Healthcare Center provides a transgender clinic two days every month. Call the clinic at 602.344.1015 for more information or to schedule an appointment.

Thank you for your interest at working at DMG! We are always looking for providers to join our team that are committed to providing compassionate medical care to all, while maintaining the highest standards of ethical conduct, courtesy and responsibility. We look for medical professionals who are committed to “giving back” to the medical field and community. Please email your CV to practice@dmgaz.org.

Please FAX employment verification requests to the Human Resources Department at (602) 468-4598.