Frequently Asked Questions

Patients, DMG Locations, and Providers

How can I find a DMG provider close to my home, work, or other location?

You can find the DMG provider closest to you by searching by medical specialty or location on the DMG website.

I need to speak to my DMG medical provider. How do I find his/her phone number?

To contact your DMG medical provider, please call the location at which the provider works. You can find this information on our website by searching for your DMG medical provider by his/her medical specialty or location. Please be aware that your medical provider will not likely be able to take your phone call immediately as he/she is serving patients. However, the receptionist at his/her clinic location will either take a message and provide it to your DMG physician or have another qualified team member speak with you to answer your questions and/or address your concerns as quickly as possible.

How do I schedule an appointment with a DMG medical provider?

Whether you are a new or existing patient, please contact the DMG medical provider’s location to schedule an appointment. You can find this information on our website by searching for your DMG medical provider by his/her medical specialty or location. If you are a new patient and want to find the DMG location and/or medical provider nearest to you, you can also search by medical specialty or location. Established DMG patients can also request an appointment through the DMG Patient Portal.

Does DMG offer transgender care and hormone therapy?

DMG providers staff offer transgender care at select Valleywise Comprehensive and/or Community Health Centers across the Valley. To find the location near you that offers the specific care you need, call (833) 855-9973 or view details about services offered at each Valleywise Health location online.

Billing, Insurance, and Customer Service

What are the hours of operation of DMG’s Customer Service department?

Our Customer Service department is available Monday-Friday, 8am-5pm AZ time and can be reached at (602) 470-5075.

What health insurance plans does DMG accept?

All DMG locations accept most major insurance plans, including Medicare and AHCCCS. To find out if DMG is contracted with your health insurance plan, please contact the DMG location at which you want to receive care. To find contact information for a specific DMG location, visit the Locations page.

How can I pay my DMG bill? Can I pay it online? What payment methods are accepted?

For your convenience, we offer a few options to pay your DMG bill. Having your DMG billing statement available when paying your bill will save you time.

Online with a credit or debit card
By phone with a credit or debit card: Call DMG’s billing department at (602) 470-5075 Monday-Friday, 8am-5pm AZ time.
By mail to the address noted on your DMG billing statement (Lockbox 860183, Minneapolis, MN 55486-0183). Please do not send cash if paying by mail.
In-person at DMG billing office, 2929 E Thomas Rd, Phoenix, AZ 85016. Cash, credit or debit card, personal check or money orders are accepted.

I received a bill for medical services provided by a DMG physician but I don’t know what it’s for and/or recognize it. How can I get more information? What should I do?

In addition to DMG operating several primary care clinics and DMG Children’s Rehabilitative Services, DMG medical providers also provide medical care at Valleywise Health facilities, Jewish Family & Children Services, COPA Health (formerly Partners in Recovery) and other community partners throughout Arizona. The bill you received may be for services rendered by a DMG provider at one of these locations.

For more information, contact one of the numbers below based on the “Provider ID” on your bill. Please note that if you call the wrong number, they may not have your record on file and, therefore, will not be able to provide you the needed information.

If the Provider ID on your bill is “MPRMPR6,” please call (833) 538-8540.
If the Provider ID on your bill is “MPRMPR4,” please call (833) 538-8544.
If the bill is from DMG and the Provider ID does not match one of the two noted above, contact DMG’s billing department at (602) 470-5075 Monday-Friday, 8am-5pm AZ time or email Billing@DMGAZ.org.

Medical Records

How do I request my medical records?

To get copies of your medical records sent to you or another provider’s office outside of DMG, please contact the DMG location where you received medical care. To find the telephone number for your DMG provider’s location, visit the Locations page. If you were a patient at a DMG location that has closed, like Desert Horizon Integrative Medicine, contact DMG medical records at (602) 914-1520 extension 2 to request copies of your medical records.

I was a patient at DMG Desert Horizon Integrative Medicine, which is now closed. How do I request my medical records be sent to me or transferred to my new behavioral health provider that does not work for DMG?

If you were a patient at a DMG Desert Horizon Integrative Medicine, please contact DMG medical records at (602) 914-1520 extension 2 to request copies of your medical records.

DMG Careers and Human Resources

I am a medical provider and interested in joining DMG. Whom should I contact?

Thank you for your interest in joining DMG. We are always looking for physicians and advanced practitioners to join our team that are committed to providing compassionate, high quality medical care to all; maintaining the highest standards of ethical conduct, courtesy and responsibility; supporting research; and training future healthcare providers. To see current medical provider openings and apply online, view our Provider Job Listings. If you do not see an opening that matches your experience, please feel free to email your CV to practice@dmgaz.org so we can contact you for future opportunities.

How can I apply for a job at DMG?

Thank you for your interest in joining DMG. To see current openings for administrative, clinical and/or medical provider opportunities and apply online, visit DMG Careers.

Can I volunteer at DMG locations?

DMG Children’s Rehabilitative Services (DMG CRS) offers volunteer opportunities; this facility is conveniently located at Park Central Mall in Central Phoenix. To get more information on available volunteer opportunities at DMG CRS, call our Child Life Specialists at (602) 914-1520.

I am interested in an administrative or clinical job with DMG. Where can I find current openings and apply?

Thank you for your interest in joining DMG. We are a growing independent medical group with a focus on providing compassionate care and an exceptional patient experience. Whether a job is behind-the-scenes or patient-facing, we look for employees to be customer-focused and team-oriented. To see current openings and apply online, view our Administrative and Clinical Job Listings. We also post job openings on Indeed.com and share some open positions on our LinkedIn, Twitter and Facebook pages.

I am a medical student and am interested in gaining more experience through available training with DMG medical providers. What training opportunities are available?

As a trusted partner in training the future healthcare providers in Arizona and founding member of the Creighton University Arizona Health Education Alliance, we offer programs for undergraduate medical students, allied health professionals, residents, and more. For a complete list of opportunities, visit DMG Medical Education Programs.

How can I verify a candidate’s employment with DMG? Is the employment verification process the same for DMG-employed medical providers?

DMG’s Human Resources team is available to assist in verifying the employment of employed medical providers and non-medical employees. Please fax employment verification requests to: (602) 468-4598.