Access to medical records
What many patients do not realize is that medical records resulting from appointments at other medical providers are not automatically shared with the patient’s primary care provider (PCP). In a 2017 Harris Poll, 65% of respondents said they assumed their PCPs would receive updates on their urgent care visits. In fact, the patient must request in writing with a signature that the urgent care, retail pharmacy clinic or other medical provider send the patient’s medical notes from the appointment to the patient’s PCP. The only possible exception is if the urgent care is owned by the same health system as the primary care clinic and a single electronic health records (EHR) system is used at all locations.
Ease of scheduling follow-ups
“Follow up with your PCP” is a standard among discharge instructions for patients seeking urgent or same-day health services. Seeking same-day healthcare at your PCP’s office enables you to schedule any needed follow-up appointments at the time initial help is received; no need to make additional phone calls or go online to schedule an appointment once you get home.
Less potential exposure to illnesses
Because most patients at the PCP’s office have scheduled appointments many of which are for preventive healthcare (wellness exams, allergy management, etc.), you are likely less exposed to patients with contagious illnesses. While all healthcare facilities- including urgent cares and retail clinics- are likely following strict protocols during COVID-19 to maintain social distancing and sanitary measures, outside of a pandemic, many people seeking urgent care are ill or injured and sitting near each other in the waiting area or lobby.